Refund policy

Returns & Refunds Policy

At Best Brackets, we comply with our obligations under the Australian Consumer Law contained in the
Competition and Consumer Act 2010.

Our products come with guarantees that cannot be excluded under Australian law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We do not offer returns, refunds or exchanges for change of mind, including where:

• You ordered the wrong product

• You no longer require the product

• You found the item cheaper elsewhere

• You made an incorrect selection

Please ensure you choose products carefully before completing your purchase.

Faulty or Damaged Products

If you believe a product you have received is faulty, damaged or defective, please contact us with proof of purchase.

You will be required to return the product to us for assessment.

Return shipping costs are the responsibility of the customer.
If the product is confirmed to have a major failure, reasonable return shipping costs will be reimbursed.

Proof of Purchase

All return requests must include proof of purchase (such as an order confirmation email or receipt).

Contact Us

To make a return request, please contact:

Best Brackets
Email: [Insert Email Address]

If you'd like, I can also give you:

• A shorter “footer version”

• Warranty wording

• Shipping policy to match this

Just say 👍